U-Pack Customer Service

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We're here to help

Have questions? We have answers:

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Popular Support Topics

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Quoting
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If you have trouble?getting a quote, it may be because:

  • You’re moving within the same state
  • You’re moving less than 200 miles away
  • One or both of your locations are outside of our service area
  • You’re requesting a quote less than three business days before your move date

If any of these apply, give us a call or email?quotes@upack.com?to discuss your options.

Reserving
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If you’re experiencing difficulties with the online reservation form, it may be because:

  • You’re attempting to a reserve a move that happens within the next three business days
  • You’ve changed the quote information
  • The quoted move date is in the past
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If any of these apply to your move, we’ll help you complete the process over the phone. Please call or email?reservations@upack.com?with additional questions.

Making updates
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Login to the MyMove dashboard to review your moving details or change your reservation. If you need assistance,?contact us?and we’ll be happy to help.

Filing a claim
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Please send your information (name, reference number and details about your shipment) to?moving@upack.com, and we’ll send you the required forms for filing a claim.

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